25 years of experience in the Automotive After Sales. Started back in the ‘90s as an Master Technician and Technical Trainer implementing workplace organization in the workshop in order to have as much flow as possible whilst reducing time for waiting & searching.
Marcel has worked for Japanese manufacturers which introduced him to the Lean philosophy (which he is now a firm believer) and he is practicing this in everyday life. It is all about doing the right things at the right moment with the right tools. This mechanism is not only more profitable due to reduction of waste but also carrying out all the work according to the planning. Moreover, this methodology also helps to engage at the exact right moment with the exact right proposal with the customer.